Frequently asked questions
How long does delivery take?
Your order is shipped directly from our supplier’s warehouse. Expect approx. 8–14 working days. As soon as your parcel is on its way, you will receive an email with a tracking number.
Will my gift arrive in time for Christmas?
If you order by 1 December at the latest, your parcel should arrive in time.
How much is shipping?
Austria, Germany, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, Portugal, Sweden, Spain and Czech Republic: €5.99. Switzerland: €7.99. Other EU countries: €9.99. Shipping is free everywhere on orders from €80.
Where do you deliver?
To all 27 EU countries and Switzerland. For deliveries to Switzerland, import charges may apply depending on the value of the goods.
Can I return something?
Yes. You have a 14-day right of withdrawal from receipt of the goods. All details are in our withdrawal policy.
My item arrived damaged – what now?
Send us a photo and your order number to kontakt@wintergadgets.store. We will arrange a replacement or refund at no cost to you.
What size are the items?
The hoodie blanket is oversized and fits most adults as one size. Hats, scarves and gloves in our sets are also one size for adults.
How can I pay?
You will see all available payment methods at checkout.
Is there a discount?
Yes – with the code WINTER10 you save 10% on your order. Sign up for our newsletter to be the first to hear about new products and offers.
Any other questions?
Write to us at kontakt@wintergadgets.store or use our contact form.